- DEFINITIONS
- “Safo”, refers to the software service provider owned and operated under CodeLab Tanzania.
- “Customer”, “Client”; refers to the individual or business entity subscribing to Safo Services.
- “Account” refers to your registered subscription account with Safo.
- “Authorized User” refers to any individual granted access to use your Safo account with your permission.
- “Services” refers to all software modules, tools, and platforms provided by Safo, including POS, Inventory, Retail Management, CRM, and others.
- “Subscription Plan” refers to our package-based pricing structure (Silver, Gold, Enterprise).
- “Data” or “Materials” means any content, information, or files uploaded, stored, or processed using the Safo platform.
- ELIGIBILITY AND ACCOUNT REGISTRATION
- You must be at least 18 years old or of legal age in your country to use Safo.
- To access our Services, you must register an account and provide accurate details including full name, phone number, valid email, and business address.
- Safo reserves the right to accept or reject any registration without prior notice.
- ACCOUNT RESPONSIBILITIES
- You are responsible for keeping your login credentials secure.
- You are liable for all activities and data associated with your Account.
- Sharing malicious files, viruses, or unauthorized content is strictly prohibited.
- Any breach of these terms may result in account suspension or termination.
- AUTHORIZED USERS AND ACCESS CONTROL
- Account Owners can invite Authorized Users (e.g., staff or team members) with customized access levels.
- You are responsible for all activity by your Authorized Users.
- In case of disputes regarding access, the Account Owner has full control to manage or revoke access.
- FAIR USE AND RESOURCE ALLOCATION
To ensure quality and performance for all users, Safo applies a Fair Use Policy:
- Limits apply to the number of users, products, and outlets depending on your Subscription Plan.
- Excessive or abusive usage may result in throttling, suspension, or termination.
- PACKAGES AND PRICING
Safo offers the following subscription packages:
- Silver Package
- Monthly Fee: TZS 20,000
- Annual Fee: TZS 220,000
- Product Limit: Up to 150 products
- Users Allowed: 2 users only
- Ideal For: Small businesses or individual entrepreneurs
- Gold Package
- Monthly Fee: TZS 35,000
- Annual Fee: TZS 385,000
- Product Limit: Up to 300 products
- Users Allowed: Up to 4 users
- Ideal For: Small to medium-sized businesses
- Enterprise Package
- Pricing: Customized according to client needs
- Product Limit: Unlimited
- Users Allowed: Unlimited
- Ideal For: Medium to large businesses with customized requirements
Payment Terms:
- All subscriptions are billed either monthly or annually in Tanzanian Shillings .
- Annual payments are non-refundable, once the subscription is activated.
- Enterprise clients will receive a formal quotation and invoice
- Payment must be made via accepted payment methods at the start of the billing cycle.
- All payments are non-refundable, even if you stop using the Services partway through the billing cycle.
- Safo reserves the right to change pricing with a 30-day prior notice.
- FREE TRIAL
- Safo provides a 1-month free trial with full access to all core features.
- After the trial period, you must select and activate a paid subscription to continue using the Services.
- Data will be retained for up to 30 days after trial expiration if no plan is activated.
- MODIFICATIONS AND UPDATES
- Safo may modify its software features, pricing, or terms as needed.
- Clients will be notified of any significant changes in advance.
- Continued use of the system after updates implies acceptance of the new terms.
Clients
- may upgrade or downgrade your plan at any time.
- Downgrading may result in loss of access to certain features or data based on the plan’s limitations.
- No refunds are issued for unused time when downgrading.
- Upgrades are charged based on the remaining time in the current billing cycle.
- TERMINATION AND SUSPENSION
- You may cancel your subscription at any time via your dashboard.
- If payment is not received on time, your account may be suspended or downgraded.
- Cancellation does not entitle you to a refund for unused time in your billing period
- Safo reserves the right to suspend or terminate accounts due to:
- Non-payment
- Violation of usage rules
- Misuse of the system
- INTELLECTUAL PROPERTY
- Safo retains all rights to the software, design, content, and branding.
- You may not copy, resell, or reverse engineer our software.
- Feedback submitted to Safo may be used without any obligation to you.
- LIMITATION OF LIABILITY
To the maximum extent permitted by law:
- Safo will not be liable for any indirect, incidental, or consequential damages.
- Our total liability in any 12-month period shall not exceed the amount paid by you for that period.
- DISCLAIMER OF WARRANTIES
- Safo Services are provided “as is” and “as available” without any warranties.
- We do not guarantee that the Services will be uninterrupted, error-free, or achieve specific results.
- DISPUTE RESOLUTION
- All disputes will first be addressed through informal resolution.
- If unresolved, disputes shall be settled through mediation, and if needed, arbitration under the laws of the United Republic of Tanzania.
- GOVERNING LAW
These Terms are governed by the laws of Tanzania. Any legal actions or proceedings shall be subject to Tanzanian jurisdiction.
Client Acknowledgment and Acceptance
By clicking “Accept”, you confirm that:
- You have read and understood these Terms and Conditions.
- You agree to be legally bound by them.
- You are authorized to subscribe on behalf of your business (if applicable).
- You accept all package terms, payment responsibilities, and usage rules as stated above.
